Sussex Healthcare remains focused on continuous delivery of services to its entire clients. SHC management works hard to ensure that the company maintains the standard in its operations. In that connection, the administration continues to monitor its activities sealing the loopholes that might jeopardize the company’s reputation of over three decades. Being one of the most significant care homes in the United Kingdom in over eighteen homes, Sussex Healthcare leaves no stone unturned in its improvement strategies.
Communication is one of the pillars that maintain an excellent relationship between Sussex Healthcare employees and customers. The company welcomes all the clients’ views, whether positive or negative. Besides, the caregivers update the clients regularly on matters related to their health. According to the Chief Operations Officer, Steve Whittingham, working in the care homes is not business as usual. The management nowadays monitors the trained caregivers to ensure that they correct any issues arising from the residents to ensure proper service delivery. The caregivers admit that the new move has worked positively. Read this article at Gazetteday.com.
Steve explains that Sussex Healthcare is not trying to correct any wrongdoing, but it is changing according to modern technology. SHC started operating over thirty years ago, and it must realign itself to compete with the new healthcare companies coming up with the current management system. The company is also investing in the IT department. To go in line with modern technology, SHC is investing heavily in IT by providing its dedicated staff with mobile phones, laptops, PC’s, and desk phones. The IT staff attends to all the customer’s questions and gives them reference tickets for effective follow up among other upcoming IT products.
SHC started holding meetings with the residents to collect their thoughts, ideas, and feedback. The sessions would strengthen the bond between the residents and the management. Besides, the company continues to recruit new-trained caregivers to enhance efficient service delivery. To get the best caregivers; the company offers referral bonuses to the staff members that recommend qualified employees that pass the interviews. Besides, SHC would employ a human resources Director to streamline the recruitment procedures, learning, and development as well as monitor the life cycle of all the company’s employees.