Paul Herdsman is the COO of NICE Global in Boca Raton, Fla. The highly successful headquarters of the customer service company is based in Jamaica. Herdsman founded NICE Global in 2014. Herdsman has unwavering support towards his staff and strong understanding for team morale and staff retention. He has expertise with staff that leads to customer satisfaction with all facets of success.
Since the beginning, NICE Global in 2014, has led to the continuous growth of the company between clients and employees. Paul Herdsman was working globally in 2013, setting concrete goals. Herdsman outsourced services to countries including Jamaica. He provided staff training, tours and on-site meetings.
NICE Global provides outsourced sales, live chat, and other technical services for customers. NICE Global wants to meet the needs of their customers and make them feel valued to boost employee morale. Paul Herdsman has an expertly trained customer service team. Each representative will give the customer the same quality of respect instead of varying degrees. The employees receive plenty of training and education before dealing with customers. NICE Global works hard to retain employees and help them move upward to higher paying jobs.
Another branch of NICE Global might be opening up in Kingston to attract employees way outside their Montego Bay location in Jamaica. It is difficult for people to travel back and forth from Kingston to Montero Bay for work. NICE Global has already expanded in other parts of Jamaica. The company has enjoyed the great successful growth. Paul Herdsman would like to build a NICE Global facility in other countries.
Herdsman considers limiting redundancies as a tool for success. To be successful, one needs to speak in a concise manner. Team members need to have very little room for misunderstanding. Everyone needs to be able to work multitask jobs.
Learn More: medium.com/@paulherdsman