Paul Herdsman is an entrepreneur and executive in the nearshoring industry. He co-founded a company located in Montego Bay, Jamaica, NICE Global, which contracts with companies to do their customer service. His company can improve their client’s customer retention, reduce the costs of overhead, and provide a way to scale up. NICE Global was co-founded by him in February 2014 and he is the chief operating officer.
In addition to his work at NICE Global, he says that his other “occupations” include being a father, husband, fishing enthusiast, and weekend golfer. His family is very important to him. He also enjoys fishing and golf because they help him relax and clear his head from a week’s worth of work.
Keeping and retaining staff is a critical skill, he says, which sets him apart from his peers in the nearshoring industry. He knows that keeping up the morale of the team and paying people fairly is extremely important when running a great business. He invests in the employees of NICE Global and provides them with all the tools they need to perform their jobs well. He says that this has resulted in highly skilled employees who have no limit on what they do with their careers.
Paul Herdsman was working for another company in 2013 which provided outsourcing service departments. Their service locations were spread out around the globe like most outsourcing companies operate. He said that this network couldn’t be streamlined and so it couldn’t offer customers consistent growth. He thought up alternatives to this business model and came up with the concept of NICE Global.
He chose Jamaica for a few reasons. Paul Herdsman says that one big advantage is that most people in Jamaica speak English. They’re also cost-competitive and are in a similar time zone to the U.S.
More about this entrepreneur can be read here.
Paul Herdsman is the COO of NICE Global in Boca Raton, Fla. The highly successful headquarters of the customer service company is based in Jamaica. Herdsman founded NICE Global in 2014. Herdsman has unwavering support towards his staff and strong understanding for team morale and staff retention. He has expertise with staff that leads to customer satisfaction with all facets of success.
Since the beginning, NICE Global in 2014, has led to the continuous growth of the company between clients and employees. Paul Herdsman was working globally in 2013, setting concrete goals. Herdsman outsourced services to countries including Jamaica. He provided staff training, tours and on-site meetings.
NICE Global provides outsourced sales, live chat, and other technical services for customers. NICE Global wants to meet the needs of their customers and make them feel valued to boost employee morale. Paul Herdsman has an expertly trained customer service team. Each representative will give the customer the same quality of respect instead of varying degrees. The employees receive plenty of training and education before dealing with customers. NICE Global works hard to retain employees and help them move upward to higher paying jobs.
Another branch of NICE Global might be opening up in Kingston to attract employees way outside their Montego Bay location in Jamaica. It is difficult for people to travel back and forth from Kingston to Montero Bay for work. NICE Global has already expanded in other parts of Jamaica. The company has enjoyed the great successful growth. Paul Herdsman would like to build a NICE Global facility in other countries.
Herdsman considers limiting redundancies as a tool for success. To be successful, one needs to speak in a concise manner. Team members need to have very little room for misunderstanding. Everyone needs to be able to work multitask jobs.
Ted Bauman is doing what he has always wanted to do in his career. The finance and investment expert advices people on important matters, and he is very proud of how far he has come. During an interview, Ted Bauman disclosed how much he enjoys doing at the moment, and the challenges he faces so that he can put a smile on the faces of his followers. First of all, his desire to help people in the community to have financial freedom motivated him to start writing several newsletters. His financial background, which he boasts of, comes in handy at this time of his life. His expertise helped him to make sure that his dream and that of many others comes true in the tough market. Protecting the rights of the people living around him kept him motivated at all times, even when the government and large businesses kept interfering with his rights and those of others.
Making money is what everyone wants, including Ted Bauman. When the investment guru chose to return to the United States from South Africa, he first joined an organization that was non-profit making, based in Atlanta. His father had worked in financial writing all his life, and he asked his son to follow this idea and change the community. At first, he was undecided, but after seeing the kind of impact his father had made in the market, he felt that it was the best thing to do.
Starting to earn profits in this market was tough at the start. Like all people in the department, Ted Bauman had to show the world that he was able of offering the best investment and immigration advice. His knowledge in economics was a vital subject, and it is what assisted him to attract the attention of the public and with a little effort, he started making money just like all other people in the market. In the early years, Ted Bauman had Ted Bauman’s ability to write. The businessman wasn’t sure that he was going to manage his time and resources well. Having worked in the employment department for long, the investment expert was used to earning a good salary.
OSI group opened its doors to the public early in the 19th century. Their humble beginnings were marked by a meat market in Chicago and a butchery too. On the storefront, there was a large placard denoted Otto & Sons. Over the years, the company has grown to be the big entity it is today. They have opened branches in almost every American state and has partnered with over 65 business around the world. Currently, the company’s CEO is David Mcdonald and is doing excellent in introducing the company to more partners in Europe and Australia.
In the year 2016, the British Council presented the OSI group with the highly coveted reward for the exemplary management of the environment. This prestigious reward was presented at the Draper’s Hall in London. It is worth noting that this organization was among 18 others that were honored by the British Council. The British council requires that an organization is able to achieve 5 stars in their audit for a period of at least one year. In this case, the company was evaluated between August 2015 to July 2016. On their part upon receiving the reward, OSI industries CEO thanked the British council and assured them of their continued commitment towards ensuring that the environment is safe.
In August 2016, OSI group made yet another bold step in venturing into the European food market by acquiring Baho foods. During the official ceremony, David McDonald indicated that adding Baho to their European wing was an important step towards expanding their operations and learning the ropes of the European food industry. Baho boasts five subsidiaries in Europe with manufacturing plants in Netherlands and Germany.
Another important acquisition that OSI group made in the year 2016 was the acquisition of the Tyson foods a food processing facility that had operated for quite a long time. This 200,000 mega foot facility is located in Chicago and has been very instrumental in boosting the company’s production. The OSI CEO, David Mcdonald was very excited noting that the production facility would greatly boost their production to a great deal. The company, however, did not disclose how much they acquired the facility for. They also remained silent about the products that they would be processing in the new facility.
OSI food group has been able to put up food outlets in quite a number of countries in Europe, US, and Australia. In order to conquer the local market, the company looks for existing local companies that have proper knowledge of the market demographics. This style of doing business continues to put OSI food solutions ahead of many other food companies. Another factor that continues to catapult the Company to higher heights is their able CEO, David Mcdonald.