The CEO of Papa John’s recently apologized for the racial comments made by another member of the Papa John’s team. Steve Ritchie apologized via a letter on the Papa John’s website. It took 2 times to make the apology correct and sound like he truly meant it.
Mr. Ritchie made the formal apology the second time around. The first time around, he omitted the apology. When he made the second attempt at the letter, he also should true empathy and understanding of the situation.
When Steve Ritchie made the letter he did so stating there would be changes made within the company starting from this day forward. These changes include members of senior management going around to the individual stores and getting feedback from the staff at these stores. This feedback will then be given to Ritchie.
Steve Ritchie intends to make it his mission to oversee these changes. At the end of the day, Papa John’s is a company of 120,000, not a company of one. Papa John’s will overcome the public’s scrutiny and work past this incident. There are many people0 120,000, who are counting on Ritchie to make an excellent impression on the public and to change Papa John’s for the better.
Steve Ritchie has been with Papa John’s for more than 20 years. He has recently taken over as the CEO of the company. Ritchie intends on making the company stronger and better than before. There will be more inclusiveness in the works from here on out.
Ritchie should have apologized for any offensive language used by members of the Papa John’s team. The company is not above anyone, including its founder. The company is no different than any other company in the US. At the end of the day when Papa John’s overcomes this incident we, the public and members of the community who order Papa John’s, will be extremely proud of Steve Ritchie for standing up for what he believes in.
The comments made by members of Papa John’s team were not in the views of Steve Ritchie. He made this clear in his public apology.