Steve Richie is at the helm of PAPA Johns leadership serving as CEO. He embarked on a journey to travel around the country and meet their franchisees and team members. The company values the input of their people and the acronym; PAPA, goes along way into suggesting that. He wanted to meet the people who make up the PAPA John’s fraternity and hear from them directly. Specifically, he sought to know how they feel about working in the company, what they want and what the company can do to meet their needs and do better.
The journey entailed visiting the company’s restaurants in Los Angeles, Atlanta, Detroit, Dallas and Chicago. He met and spoke to people who run the restaurants and other workers. In an article from the USA Today, Steve Ritchie said that they are a valuable part of PAPA Johns and the company could not be there if not for the people. The executive member of PAPA Johns listened to what franchisees had to say and he found that they regard the company as part of their families. He also talked and listened to the stories of workers in the restaurants who had difficult handling customers who had lost trust in PAPA John’s. He also found out from managers about the charities and local schools they have supported in the surrounding communities. They hail from the communities and they wouldn’t care less. According to Steve Ritchie Papa John, the conversations were difficult. However, he believes that they share a fresh start optimism.
Most importantly, he found out that their teams are very committed to taking the company forward. The PAPA John’s fraternity believes that the company is bigger than any one person. The team members are part of the communities they are striving to serve. Ritchie said that they are striving to build a better brand and their passion and commitment to quality of the company will come down to make their products grow. The company values feedback and they are always ready to listen even when it is difficult to do so. It is the feedback and collective effort that will enable the company grow and build a better brand for its members and customers. Contact Papa John’s on Facebook.